Our shipping is super simple. For all orders under £40, we charge a small fee of £3.99 to cover costs, this is only applicable to UK purchases. See below for further details.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Rest of World
We are currently focussing on the UK presently, but please do get in contact with us on firstname.lastname@example.org directly if you have a specific request. We’ll do our best to get your delivery to you.
We are looking to launch into more countries in the next 6 – 12 months.
When will I receive my order?
Orders over £40
For UK Mainland, if you order before 12pm, the great news is you’ll receive your items the next day.
For Offshore UK (including Scottish Highlands), items ordered before 12pm will take 2 working days to be delivered.
Please note that due to the Coronavirus, both our courier partners (Royal Mail and Amazon Logistics) have been experiencing delays. Please bear with us during this difficult time. Further information on delays can be found directly on Royal Mail’s website here or Amazon Shipping here.
All other items
All other items are ordered before 12pm Monday - Friday are sent via 2nd Class Royal Mail post, which means deliveries can take up to 2 working days.
Who will deliver my order?
For all nutrition orders, we use Amazon Logistics.
All tracking can be seen directly in your account page here in “My Orders” and then “Track order”.
For orders under 150g in weight (such as our DNA Test Kit), these will be sent using Royal Mail 2nd class. The tracking link will also be emailed to you and accessible in your account page.
I need help.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact us on email@example.com within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by NGX.
For any questions about how to return items, head to our Returns page.