Product description

ingredients cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Shipping & Return

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Our shipping is super simple.  For all orders under £40, we charge a small fee of £3.99 to cover costs, this is only applicable to UK purchases.  See below for further details.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Delivery questions:

Rest of World

We are currently focussing on the UK presently, but please do get in contact with us on directly if you have a specific request.  We’ll do our best to get your delivery to you.

We are looking to launch into more countries in the next 6 – 12 months.

When will I receive my order?

Orders over £40

For UK Mainland, if you order before 12pm, the great news is you’ll receive your items the next day.

For Offshore UK (including Scottish Highlands), items ordered before 12pm will take 2 working days to be delivered.

Please note that due to the Coronavirus, both our courier partners (Royal Mail and Amazon Logistics) have been experiencing delays.  Please bear with us during this difficult time.  Further information on delays can be found directly on Royal Mail’s website here or Amazon Shipping here.

All other items

All other items are ordered before 12pm Monday - Friday are sent via 2nd Class Royal Mail post, which means deliveries can take up to 2 working days.

Who will deliver my order?

For all nutrition orders, we use Amazon Logistics.

All tracking can be seen directly in your account page here in “My Orders” and then “Track order”.

For orders under 150g in weight (such as our DNA Test Kit), these will be sent using Royal Mail 2nd class.  The tracking link will also be emailed to you and accessible in your account page.

I need help.

If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact us on within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by NGX.

For any questions about how to return items, head to our Returns page.

Product reviews

I have already done a DNA test with another company, can you use their data?

It will depend on the company with whom you’ve done the test with. Contact us at for more information.

Is your packaging recyclable?

Our packaging is almost fully biodegradable, and we’re working closely with our suppliers to ensure everything can be fully recyclable and compostable.

Can I just do a DNA test without the personalised protein?

You can, please contact us for further details at

Are your supplements checked by Informed Sport?

Currently not, this is something we are working on delivering from early 2020.

How many flavours are available?

Currently two, but we are looking to add two more flavours in late 2020.

I am allergic to peanuts, will this be an issue?

Our nutrition products are allergen free from all known allergens; this included lactose, gluten, nuts.  NGX is also a vegan product. If you are concerned at all, please contact us at

Will your DNA kit tell me my ancestry?

Our DNA kits are focused on nutrition & diet, so will not provide you with any info on your ancestry or heritage.

Is it Keto friendly?

Yes, our BodyFuel is Keto friendly as we have high protein but a low carb mix.

How will you use my DNA test results?

We send these anonymously to our lab through a barcode system, these results are then sent back to our nutritionists and processed to give you your personalised shake.

What science are you basing this on?

The field of science is called Nutrigenetics and we have recruited some of the leading professors in the world to support us with the R&D of NGX.  

Nutrigenetics is the field of science that seeks to understand how we metabolise and process different nutrients, based on our unique genetic make-up. Our DNA can have a significant effect on the way our bodies use nutrients, such as how these nutrients are absorbed, transported, activated, and eliminated from the body. Once our genetic profile has been determined, we can match our nutrient intake to our genetic make-up to achieve enhanced physical and cognitive performance.  

Please have a read here for further information and research.

Will my DNA need updating over time?

 No, once we have had your test through, your DNA results will not change.  However, your goals may change and we can adapt your shake accordingly.  

What are DNA and genes?

  1. DNA is short for deoxyribonucleic acid and is a chemical found in nearly every cell in the human body. Our DNA is arranged as a double helix and holds the genetic information that determines our physical traits and characteristics – from our eye colour to how we metabolise and process different nutrients.
  2. Each double helix is composed of four base components: adenine (A), thymine (T), cytosine (C), and guanine (G). The order, or sequence of these components is called a gene (and collectively genotype). This is similar to the way in which letters of the alphabet are ordered to form words and sentences. These genes provide the instructions our bodies need to make molecules such as protein, which perform functions such as breaking down and processing nutrients.

How can the DNA make it personalised to you?

Your DNA test has analysed specific genes relating to how you process and metabolise certain nutrients. We have compared your results with the scientific literature to understand your response to different foods and nutrients. This information enables us to determine the optimal mix of ingredients for your shake.

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