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Nutri-Genetix and Coronavirus (COVID-19) Update

With the Coronavirus disease (COVID-19) pandemic now affecting people worldwide, we decided to answer some of the questions you might have regarding how this could affect your NGX delivery.

We are committed to providing you with transparent and clear information, and we are updating this page regularly with any new information that comes to light. We are also clear about our commitment to the safety of our customers, employees and partners. And with this view we have activated our response teams, and put in place several health and safety measures to safeguard our employees, delivery personnel and our facilities against COVID-19.

For our delivery personnel, we are organising regular awareness sessions across all our facilities on how our employees and partners can minimise their exposure by following simple precautionary measures and maintaining personal hygiene. We have taken many measures such as placing sanitisers at our facilities, regular deep cleaning and sanitisation, temperature screening for all employees and advising employees who have a cold or any flu-like symptoms to remain at home.

As an organisation, we are adapting to the new normal in order to continue delivering a world of awesome to our customers. We are collaborating virtually, manage in the face of uncertainty, and continue to meet our promises to our employees, customers and partners.

 

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Will my NGX order be delivered?

"Short answer - yes!

We are continually taking measures to make sure your order reaches you, whether you are a new or an existing customer. However, the current situation has had an impact on our delivery chain as we're experiencing high demand in orders which might have an impact on the delivery schedules.

Will there be delays in my delivery?

Currently deliveries of DNA kits are taking around 7-10 working days to reach our lab. Once our lab received your sample, we are working on a 14 working day turn around for your report. In total, expect a 3-4 week turnaround from the date you send your DNA kit.  

We are experiencing delivery delays with Royal Mail in particular - please visit the Royal Mail website for further information on how COVID-19 is impacting local delivery timelines.  

Are you going to run out of stock?

Although we have seen an increased demand for NGX in the past few weeks, we are already planning carefully to provide you your personalised dose of nutrition! 

Is NGX suitable for stockpiling/prepping?

NGX, with its long 12-18 month shelf life, is a great purchase for the times when you are stuck indoors or unable to stock essentials. As there's no liquid in NGX's meal replacement nutrition shake powders, bacteria have trouble surviving, which means that the shelf life is much longer than most other food options.

Is NGX the right thing to buy for Coronavirus?

We think it's always a good idea to have healthy, convenient food on hand when you are low on food or time—pandemic or not! NGX is a great option in any case as it is more affordable per meal, personalised to your needs, and more nutritious than a lot of other options that are tailor-made for emergencies.

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